Company · Team
Pink Callers is not a rotating answering pool with a logo overlay. Michelle takes discovery herself. Success managers keep your assigned Rockstar aligned to your brand, scripts, and ServiceTitan or Housecall Pro booking standards — so the phones still sound like your office after month three.
Named desk leadership
Definition: a dedicated desk only works when humans on both sides own the relationship — your shop and ours.
Owner / CEO
Discovery · desk design · ServiceTitan Certified Call Center standard
Founder of Pink Callers and the voice owners meet on every discovery call. Michelle built the dedicated Rockstar desk model for home service — one assigned CSR who learns your shop, books in ServiceTitan or Housecall Pro, and uses pAIge only for overflow. She reviews how we publish trade guides and sets the booking-quality bar.
General Manager
Operations · quality · Rockstar performance
Runs day-to-day Rockstar desk operations, quality checks, and client success alignment. Erin makes sure the person on your phones still sounds like your office after week one — scripts, dispatch rules, and seasonal spikes included.
Success Manager
Client success · onboarding · CRM booking standards
Keeps assigned Rockstars synced to each shop’s brand voice, CRM fields, and exception lists. Dylan is the bridge between your office manager and the desk so notes stay tech-ready and handoffs stay clean.
Success Manager
Growth desks · after-hours handoffs · seasonal coverage
Partners with growing HVAC, plumbing, electrical, and roofing teams as volume changes. Alex helps expand fractional capacity, tune after-hours triage, and keep Monday morning queues from becoming cleanup theater.
How the desk stays sharp
We load your service area, membership rules, dispatch preferences, and “never book this” list before go-live — then quality-check the first weeks of notes.
Clients like Nic describe Pink Callers as part of the team — the outcome of one Rockstar plus a success manager who keeps that Rockstar matched to the shop.
Bring your weekly call count and CRM. Michelle designs fractional vs dedicated daytime coverage, optional after-hours, and pAIge overflow at (888) 325-7465.
