Problems Continental Plumbing Struggled With Prior To Working With Pink Callers

Prior to working with Pink Callers, they struggled with their CSR staff. They had gone remote during Covid and their productivity, performance, and attendance declined. Upon returning to the office, they continued to have issues - mainly with consistent attendance. This left Amy Hart having to cover their incoming calls a lot of the time.

Negative Outcome If The Problem Was Not Solved.

Amy would probably still be busy handling their incoming phone calls for most of the day instead of being able to focus on her role as the general manager.

Hesitations They Had About Using A Service Like Pink Callers

Amy's main hesitation was about how consistent coverage would be possible. During her initial discovery call, it was so appealing to her that if one Pink Callers CSR was out sick or on vacation, another person would cover for them seamlessly.

She had some doubts that it would be seamless and actually work, even though someone consistently answering Continental Plumbing phone calls was exactly what they needed.

How Amy Learned of Pink Callers

She heard Tommy Mello mention Michelle on a podcast. Amy Googled Pink Callers and set up a call, she figured she had nothing to lose!

Why Amy Chose Pink Callers

She was confident the technology would work because she had already had to figure that out on the fly when Continental Plumbing temporarily went remote. Amy was impressed by how Pink Callers had been using technology to operate remotely for years and were way ahead of them so she knew if everything else lined up as promised, it may actually be the solution she was looking for.

Also, she was impressed during her first call with Doug and loved the company's story. Her initial setup day with Michelle and one of the managers blew her away. We were in her Slack channels before she could tell her staff she had hired us!

How Pink Callers Helped Continental Plumbing

Pink Callers helped Continental Plumbing with consistency which is one of their Core Values. We helped their business have consistent, reliable phone coverage which is very important for their customers, as when people have a plumbing emergency, they expect the company they call to answer the phone and take care of them.

Pink Callers has also helped Continental Plumbing get back to focusing on their jobs rather than on calls.

Results Continental Plumbing Got From Working With Pink Callers

Amy thought that hiring Pink Callers would be a temporary solution for Continental Plumbing until they could find more qualified staff in their Customer Service department. The best result has been a solution to their hiring challenges within the office.

Benefits Continental Plumbing And Their Customers Got

1. Amy has most benefited from having people answer their incoming calls that really enjoy what they do and who are clear on what their role is.
2. Working with Pink Callers has also helped to eliminate their office drama.
3. Continental Plumbing's customers have their calls answered quickly by people who care about them and want to help them, all while being friendly and efficient.